Why are SMS reminders essential for successful salon operations?
One of the biggest challenges in running hair, beauty, and cosmetic salons is client no-shows and late appointment cancellations. Every missed appointment means lost time, revenue, and poor schedule organization.
Manually reminding clients via calls or messages requires additional time and is often forgotten amid the rush of daily work. That is precisely why automatic SMS reminders are one of the most effective solutions for modern salons.
Properly configured SMS reminders allow you to:
- Reduce the number of client no-shows
- Automatically remind clients of scheduled appointments
- Save staff time
- Improve the salon’s professional image
- Maintain clear and consistent communication with clients
Video tutorial: How to edit and customize SMS reminders
In this video guide, we show you how to easily set up and customize SMS reminders in the booking app, in line with your salon’s rules and needs.
What you will learn:
1. How to access SMS settings
In the app, you need to:
- open Settings
- select Notifications
- click SMS reminders
This section contains all settings related to automated messages sent to clients.
2. How to edit the SMS message text
Within SMS reminders, you can:
- adapt the message text to your salon’s tone
- enter the salon name
- include appointment details, date, and time
Personalized messages leave a more professional impression and strengthen relationships with clients.
3. Setting the time for sending SMS reminders
In this step, you can define:
- how many hours or days before the appointment the message is sent
- whether the reminder is sent automatically to all clients
The correct sending time significantly reduces the number of forgotten appointments.
4. Activating SMS reminders
After setting the text and sending time, you need to:
- save the changes
- activate SMS reminders
From that moment, messages are sent automatically without any additional staff intervention.
5. Review and adjust as needed
You can, at any time, adjust SMS message settings to:
- align them with appointment cancellation rules
- edit them
- adapt them to the season or workload
🎥 Watch the video tutorial and learn how to set up SMS reminders in the booking app:
